Policies

REFUND POLICY

All medication(s) that have been dispensed and shipped are not returnable under Canadian law.

If your medications are damaged as a result of shipment, RF Drugstore.com will replace your medications.

Only send us prescriptions that you want us to fill. By sending us a prescription, you are agreeing to purchase that medication.

Please ensure that your mailing address is correct. If you provide an incorrect address you will be held liable for a lost package.

Any questions or concerns regarding our policies should be forwarded to csr@RFDrugstore.com

DISPENCING POLICY

RF Drugstore.com is a licensed pharmacy in Manitoba and will fill only valid prescriptions written by health care providers licensed to prescribe medication(s) in the United States. We will not fill any prescriptions that appear to be altered or tampered with in any way.

We can only dispense medications in the quantities that your doctor has prescribed. Therefore if your prescription is written for a 30 day supply, we can only dispense that amount. To have a 90 day supply, your doctor must write the prescriptions accordingly.

RF Drugstore.com will not dispense any habit forming or narcotic pharmaceuticals, scheduled drugs or substances that are considered controlled in your country. Our specialty is providing chronic care medications that many people must take to sustain or improve their life.

RF Drugstore.com can dispense up to a three-month supply of your medication if needed. All quantities required must be requested at the time of order and be prescribed accordingly by your doctor.

PRIVACY AND SECURITY

Any and all information that you provide to RF Drugstore.com will be held in the strictest confidence in accordance with the pharmacy laws of the Province of Manitoba, Canada. This information will not be shared, sold, or traded to any outside entity.

REFILLS AND EXISTING CLIENTS

If a prescription that we have filled for you was written with refills we could fill them for you as they come up. We will notify you by email and/or phone as your refill date approaches or you in turn can contact us and request your refill. We will not bill or ship the refills unless we have received verification from you to do so.

If you are an existing customer who wants to fill additional prescriptions you DO NOT NEED TO FILL OUT THE MEDICAL HISTORY, OR PROVIDE US WITH THE LEGAL FORMS AGAIN. Simply mail us your prescriptions or have it faxed directly from your doctor's office so that we can fill them. Be sure to provide your customer number to ensure proper processing of your new orders.

If there are any changes to either your contact information or medical history, we ask that you be sure to inform us.

INSURANCE

Unfortunately, because we are located in Canada, we cannot accept any foreign insurance. However, we will provide you with an invoice along with your order so that you may submit an insurance claim.

PAYMENT OPTIONS

We accept VISA, Master Card, American Express, and Discover. We do not accept checks so please do not send them with your order.
*Please note: Some credit card companies charge a fee for currency conversion. You will have to contact your credit card provider for more information.